Commitment to service
Founded on a commitment to service, Home Properties truly cares about its residents, striving each day to create apartment communities people love to live in. One way in which we live up to this commitment is through our 24/7 resident contact center.
The teams at each of our apartment communities can’t always answer the phone — they might be showing an apartment, in a meeting, or it could be after hours and they are closed for the day. If a current or future resident calls during those times, their call is forwarded to our 24-hour resident contact center. We think it’s always better to have a live person at the other end of the line instead of an answering service or machine. It’s all part of the great customer service we provide every day!