Company Culture

What Makes Home Properties So Different?

Home Properties' Leadership Principles

• Ethics, Values & Mission - Home Properties' mission is to provide investors with dependable, above average returns and to be the first choice of renters in our chosen markets. As owner, manager and developer of apartments, we serve our residents with integrity and respect and provide value and service that exceed their expectations. We provide employees with a secure environment that fosters freedom for growth, creativity and the achievement of excellence.
• Customer Service - Home Properties is dedicated to meeting and exceeding the expectations of our customers. We provide our residents with The Pledge, a written guarantee of satisfaction. We establish and maintain effective relationships with customers, in order to gain their trust and respect. We use information for improvement in our services, always acting with the customer in mind.
• Cross Functional Team Focus - Our teams create strong morale and spirit by sharing wins and successes, fostering open dialogue and allowing for recognition, ownership and accountability. Our teams produce results that exceed those that the same individuals acting alone could ever possibly achieve, due to their overall commitment to excellence.
• Management - The focus is on success through servant leadership, whereby management views their responsibility as a supporting role, to serve and not be served. This fosters a trusting, open environment where strong team relationships are built, and people are respected and trusted to perform. Open communication and feedback are provided within this process. Employees are made to feel familiar (with unknown people and procedures), comfortable (in stressful situations), capable (of facing different tasks and expectations) and prepared (to cope with changes and difficulties).
• Maintain A Positive Attitude - We strive to create a team environment in which people want to do their best. We empower others, inviting input and sharing ownership/visibility with them. Each individual's work is important. Emphasis is placed on honoring the ideas and input of all employees, regardless of their positions within the organization. Many important decisions are not handed down from upper management but formulated, evaluated and implemented at the community/regional level.
• Be Open To New Ideas & Think Outside The Box - Home Properties thrives on diversity, which ads value and benefit to who we are as a company. Differences of opinion are respected, challenges are seen as opportunities and disputes are settled equitably. The goal is to find common ground and cooperatively work together. By pulling together and keeping an open mind, we can negotiate skillfully in tough situations and handle challenges diplomatically, without damaging relationships.
• Goal Driven - Focus on exceeding goals, striving for success, top-notch performance and steadfastly pushing oneself and others. Goal driven performance is enhanced through the direction and guidance provided by leaders. It is four-fold, including our Company's vision (snapshot of the future), mission (the path to our future), culture (unspoken rules of conduct) and values (our highest beliefs).
• Future/Growth Oriented - Home Properties is rapidly expanding, and has more than quadrupled in size over the past four years. Some examples include property acquisitions, expanding departments (Information Systems, Human Resources, etc.), newly created jobs and departments (Human Resources, Risk Management, etc.). This allows employees to enjoy advancement based on performance, job security and relocation opportunities. We are committed to work with all employees in meeting their current and long-term career objectives. As displayed in our Employee Hall of Fame, over 200 of our employees have worked for our company in excess of ten years. A retention rate that is due, in part, to providing our employees with job challenge and job satisfaction.
• Ability To Anticipate & Predict - Our growth would not be successful without employees who embrace the learning process, learn new skills and expand their knowledge of our products, services, company and industry. We must set objectives and goals, anticipate and adjust for problems and roadblocks, measure performance against our goals and evaluate/re-evaluate the results.