Our Pledge to You

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Our Pledge, which was first introduced in 1995, is a written guarantee of satisfaction and a source of pride for everyone at Home Properties. Everyday, Our Pledge reminds us of the high level of trust our residents have placed in us. It inspires us to meet or exceed the needs of the people who have chosen to make their home with us. If we fail to live up to Our Pledge to your complete satisfaction, please let us know and we will refund your rent for a day.*

We Pledge the following:
• You will be treated fairly, honestly and courteously by a team of caring professionals.
• We will promptly respond to your service requests and will correct any routine service items within 24 hours or on the next business day.
• We will help you feel at home in your community by providing welcome packages to introduce you to area services and social activities to help you get acquainted with your neighbors.
• Your apartment will be prepared to your satisfaction when you move in.
• If you're not satisfied with your new Home Properties apartment for any reason, you may cancel your lease anytime during the first 30 days without penalty.
• You may transfer to another available apartment in your community, or any other Home Properties community, at any time with a new 12-month lease. A transfer fee will apply.
• If you lose your job, experience a job transfer to a location more than 30 miles from your apartment, or find it necessary to move due to health reasons, you may cancel your lease by giving a 60-day written notice and signing a release agreement. A turnover fee will apply if you have been a resident for less than one year.

* The Pledge is not available at a small number of Home Properties communities; please inquire at the property.