About Us > Benefits of Renting with Us

Benefits of Renting with Us

Our Pledge to You

Home Properties wants you to be happy in your new home. And we give you a money-back satisfaction guarantee in writing. Our Pledge to You promises professional, courteous service, help in getting acquainted with the area, meeting your new neighbors and an apartment that's move-in ready. We'll also give you flexible lease options, a 30-day trial period and the ability to transfer to another apartment. We are proud of our communities and our professional staff. If we fail to live up to this Pledge, we'll refund your rent for a day. (The Pledge is not available at a small number of Home Properties communities; please inquire at the property.)

A Dedicated Website

In an effort to keep our residents happy, we need to keep the communication lines open and the dialogue flowing. That's why we created a website for each community that's dedicated to serving the needs of our residents. In addition to giving you instant access to answers to your frequently asked questions, you can also meet the community team, give us some feedback, order services, pay your rent or post a free classified ad. Keep coming back because we will continue to add new features to this site based upon community needs.

24-hour Resident Contact Center

Our 24-hour contact center was designed with you in mind. We are committed to offering our residents the highest level of service in our industry. We want to be responsive to your needs. When a problem arises, we want it to be easy to request and receive service, ask questions or obtain additional information. Our resident contact center ensures there is always a Home Properties employee on the other end of that phone or responding to your email in a timely fashion.

Online Ordering of Apartment Services 24/7

Let's face it. We all live in a 24/7 world. So whether you are an early riser or a night owl, you can access our U-Choose Service Sign-ups anytime from the resident website. From here, you can order telephone, Internet service, cable television, bottled water and the daily newspaper. We'll also put you in touch with area merchants such as movers, furniture rental, health clubs and over 20 different service providers.

Click Home! Online Apartment Search

Our Click Home Online Search puts all the information you need to find your next apartment right at your fingertips. Find the floor plan and price range that fits your needs and check availability in seconds. Can't decide? You can also compare features from different apartments. Use our secure website to financially qualify yourself for the rent or reserve the apartment home you want without leaving your computer. Click Home! features an Internet special or two, so you can also take advantage of money-saving offers!